![]() ![]() Google accounts do not need to be backed up. Here are directions on how to backup your personal content from your device: The reset will erase all your personal data, so please back up any information you want to keep. If the charging port feels loose, please reply back. ![]() I know you mentioned that you have to hold your cable at a certain angle for it to charge. If possible, try charging a different device (tablet, phone, or Bluetooth) to see if the charger works. If possible, try charging through a different adapter. If possible, try charging through a computer using the USB cable. Try charging through a different power outlet. If after one minute your device isn't charging, go to Step 4. Unplug the device and quickly (within 10 seconds) plug it back in. Use the volume buttons to cycle through the options until you see 'Power off.' Then press the power button on the device to select the 'Power off' option. The device should load a boot loader screen with a picture of an Android and the word 'Start' with highlight around it. Press and hold Volume Up + Volume Down + Power. With the device turned off and based on your device, do the following: (B) If your device shows the low battery/charge icon when you try to start your device, go through the Android boot loader to get the device to charge. If your device isn't charging after powering the device on, go to the Step 4. If your device is up to date, manually power the device off and then back on. Go to 'Settings' > scroll down to 'System' > click 'About phone' (or tablet) > click 'System updates.' (A) If your device turns on and has enough charge to current stay on, check for the latest Android OS and restart your device. Step 3: Depending on the state of your device, do either (A) or (B) below: Step 2: Plug the device into a working wall outlet. If you're not using the original charger, these troubleshooting steps may not resolve the issue.Ĭheck and blow into the device's power port to remove any lint or dust that may be preventing the device from charging properly. Overcharging or undercharging the device can cause it to charge slowly (or not at all) or even damage the battery and charging abilities of the device. If your device is on iOS 13 or earlier, use these steps:Ĭontact your carrier to confirm that they applied the unlock in their system.Step 1: Clean and use the original charger/power adapter.ĭifferent chargers deliver different amounts of power. Under Carrier Lock, you should see a message that says, "No SIM restrictions." If you don't see that message, contact your carrier. If you see this message on your device with iOS 14 and later, use these steps: Please insert the SIM card that came with your iPhone or visit a supported carrier store." Only compatible SIM cards from a supported carrier may be used to activate iPhone. ![]() You might see this message on your computer or iPhone: "The SIM card inserted in this iPhone does not appear to be supported. Restore your iPhone from the backup you just made. ![]() If you don't have another SIM card to useĪfter you make a backup, erase your iPhone. Use these steps to finish unlocking your iPhone: Learn how to set up an eSIM on your iPhone If you have a SIM card from a carrier other than your current carrier If you need to activate an eSIM from a carrier other than your current carrier Contact your carrier to check the status of your request.Īfter your carrier confirms that they unlocked your iPhone, follow the steps below. After you submit the request, it might take a few days to complete. Only your carrier can unlock your iPhone. Only your current carrier can unlock your iPhone. Apple can't unlock your iPhone for use with a different carrier. ![]()
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